Technical support

Extended Maintenance offering Alliance Factors Extended maintenance offering provides comprehensive, high quality technical support of SWIFT infrastructure within your institution to ensure continues operations, problem prevention and risk mitigation. Having more than twenty years of experience working with business critical systems we can take care of customer’s SWIFT infrastructure and offer different packages to meet our client’s needs, including remote consultancy, on-site support, hands-on assistance, and problem resolution. Alliance Factors specialists help customers to keep their SWIFT infrastructure up to date and reduce unplanned system downtime. Extended maintenance offering includes:

  • - Regular system diagnostic to identify potential security, performance and availably risks
  • - Maintenance works, including on-site assistance and change management on system and application levels
  • - System configuration review and advisory services
  • - Remote (phone and e-mail) consultancy services
  • - Incident management p and emergency assistance (disaster recovery)

With Alliance Factors Extended maintenance contract customer gets benefits from the combination of planned preventive and reactive activities, and emergency assistance in case of urgent issues.



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